Our Services

Action Management has the background and experience to lead your hotel to new levels. A synergistic management team with experience, passion, and dedication for getting results that create memorable customer experiences and solid financial returns for owners.

It is more than just a name– ACTION is our everyday principal to ensure the highest level of hospitality management.
We make things happen.

Asset Management

  • Track & Compare hotel performance thru Balanced scorecard
  • Quality assurance monthly property inspections
  • Compliance with Safety and Security policies
  • Analysis & review of existing and potential contracts to enhance strategic positioning

Operations

  • Continuous oversight of property and General Managers
  • Weekly/ Monthly Management meetings with Regional
  • Measures guest satisfaction
  • Daily Rate Management/Strategy
  • Ensures Brand Compliance

Financials

  • Annual Revenue and Operating Budgets and capital plan
  • Random internal audits
  • Study Monthly P&L statement to assure bottom line growth
  • Centralized accounting service
  • Regular detailed financial reporting

Sales & Marketing

  • Track/Improve Sales Program-weekly reporting
  • Purchase Target Advertising- direct mail, print, web, TV, radio, billboard campaigns
  • Create Quarterly Marketing Plans
  • Third party Industry Connections
  • Corrdinates Public Relations
  • Weekly Sales Meetings/Presentations with Regional

Human Resource

  • Personnel File Retention
  • Background Checks
  • Drug Screening
  • New Hire Paperwork
  • New Employee Orientation
  • Employee Health Benefits Administration
  • Resume Screening/Retention
  • Action Mystery Caller Program
  • Exit Interviews

Human Resource
Quarterly Employee Training:
Sexual Harassment Prevention in the Workplace
Alcohol Server/Seller Training
Safety Training:

  • Hazard Communications
  • Blood borne Pathogens
  • Lock-Out / Tag-Out
  • Emergency Evacuation
  • Fire Safety
  • Key Control
  • ADA Compliance

Purchasing/Vendor Services

  • Coordinates all activities related to purchase of goods and services thru multi property negotiating.
  • Reviews bid proposals
  • Creates and maintains vendor information/ contracts/ agreement dates for files
  • Establishes preferred vendor list for managed properties

If you are interested in Action Management please contact our Corporate Headquarters at:
109 South Warren St.
Suite 1300
Syracuse, NY 13202

(315) 546-1000 phone
(315) 546-1002 fax